Responsible Gaming

Our Commitment to Responsible Gaming

Murvento Casino Hotel is dedicated to creating an environment where gambling is conducted in a responsible manner. We uphold the following principles:

• Preventing underage gambling
• Providing accurate information about games, odds, and risks
• Offering tools and resources for guests to manage their gambling
• Training our staff to recognize and address signs of problem gambling
• Supporting organizations that provide assistance for problem gambling
• Advertising and marketing our services in a socially responsible manner

Know the Signs of Problem Gambling

Gambling becomes a problem when it negatively affects various aspects of a person's life. Here are some warning signs that may indicate problem gambling:

• Spending more time and money on gambling than intended
• Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
• Lying to family members or others about gambling activities
• Neglecting work, family, or personal responsibilities due to gambling
• Borrowing money or selling possessions to finance gambling
• Unsuccessful attempts to cut back or stop gambling
• Increasing bet amounts to achieve the desired excitement
• Feeling irritable or restless when trying to cut down on gambling

If you or someone you know exhibits these signs, it may be time to seek help.

Tools for Responsible Gaming

Murvento Casino Hotel offers several tools to help our guests gamble responsibly:

Self-Exclusion Program

Our voluntary self-exclusion program allows individuals to exclude themselves from gambling activities at our casino for a specified period. During this time, the individual will not be permitted to enter the casino floor and will be removed from all marketing lists.

Deposit Limits

Players can set daily, weekly, or monthly deposit limits to help manage their gambling budget.

Time Limits

We offer the option to set time limits on gambling sessions to encourage regular breaks.

Reality Checks

Periodic notifications remind players how long they have been playing and provide an opportunity to review their activity.

Resources for Help

If you or someone you know is experiencing problems with gambling, the following resources are available:

Protecting Minors

Murvento Casino Hotel strictly enforces age verification procedures to prevent underage gambling. We require valid identification from all guests who appear to be under 30 years of age. Individuals under the legal gambling age (18 years in our jurisdiction) are not permitted on the casino floor at any time.

We also encourage parents and guardians to:

• Discuss the risks of gambling with minors
• Monitor their children's online activities
• Use parental control software when appropriate
• Never leave minors unattended at the hotel while gambling

Staff Training

All Murvento Casino Hotel staff members receive comprehensive training on responsible gaming policies and procedures. Our employees are trained to:

• Recognize potential signs of problem gambling
• Approach concerned individuals in a sensitive and appropriate manner
• Provide information about available resources
• Strictly enforce age verification and self-exclusion programs

Our staff members are available to assist guests who may have questions or concerns about their gambling behavior.

Responsible Marketing

Murvento Casino Hotel is committed to marketing our services in a socially responsible manner. Our marketing and advertising practices adhere to the following principles:

• No misleading information about the chances of winning or financial benefits of gambling
• No targeting of underage individuals or vulnerable populations
• Inclusion of responsible gaming messages and resources in promotional materials
• Respect for self-excluded individuals by removing them from marketing lists
• No portrayal of gambling as a means of financial success or a solution to financial problems

Contact Us

If you have any questions or concerns about our responsible gaming program, please contact our Responsible Gaming Office:

• +33 1 23 45 67 05
• [email protected]
• Responsible Gaming Office, Murvento Casino Hotel, 1234 Luxury Avenue, Paris, France

Our team is available to provide information, assistance, and support for any gambling-related concerns.